We will get back to you as soon as possible. Please do not open several requests as this will push you to the bottom of the queue.

Home

Returns

Italiano 

Sign in

Kappa

Want to gift without the risk of messing up? 4GIFT is a digital gift service that allows the recipient to choose the gift directly. It's very simple!. Choose the product you want to gift from the showcase, select the size and color you think the reci

<img src="https://attachments.gorgias.help/r1WE86rVNl6J4Mvg/hc/kREQL2bQyl6Ml8n3/2024051508-3f138dac-4983-4017-b886-ab9a7354694e-d2e4dfb8-d23a-406b-afe3-492292e80971.png" style="width: 350px;" class="fr-fic fr-dib">Want to gift without the risk of messing up? 4GIFT is a digital gift service that allows the recipient to choose the gift directly.It&apos;s very simple!Choose the product you want to gift from the showcase, select the size and color you think the recipient might like, and click on &#x201C;SEND A&#xA0;4GIFT.&#x201D; A window will open, click on &#x201C;CONTINUE WITH GIFT.&#x201D;&#xA0;You are now inside the 4GIFT site. Follow the instructions and then indicate the name of the recipient; choose whether to send them an e-mail or the link; personalize the greeting message or record a small video; you can share the purchase with up to 10 people.Finally, as you continue, you will need to enter your details and payment method.Now what happens?The recipient receives the email or link, opens the gift, and can decide to keep it as is, change its size and color, or change the item. Finally, by entering their address, they can receive the gift at their doorstep.&#xA0;Remember: Payment is not effective until the recipient confirms the gift, that is, after opening the link/mail and confirming/changing the item. Until they perform these actions, the credit is only retained.&#xA0;At the moment, we do not provide a gift box for 4GIFT purchases.&#xA0;Still have some doubts? Check out <a class="fr-strong" href="https://kappa.4gift.com/EN/service/faqs" rel="noopener noreferrer" target="_blank">4GIFT&apos;s FAQ</a>.

4GIFT: the digital gift

In addition to the online store Kappa.com, you can also buy Kappa products in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases. Don't worry, you can still get help based on your purchase location:. Ple

<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/shop-67e9736e-852b-44ec-92fe-ab763c59e384.png" style="width: 25px;" class="fr-fic fr-dii"> In addition to the online store <a href="//Briko.com"></a><a href="//Superga.com"></a><a href="//Kappa.com">Kappa.com</a>, you can also buy Kappa products in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases.&#xA0;Don&apos;t worry, you can still get help based on your purchase location:<ul><li style="text-align: justify;">If you purchased at a single-brand Kappa store, contact the store itself: you can also contact them by e-mail or phone.</li><li style="text-align: justify;">If you purchased in a multi-brand store, you must address the retailer who, if the conditions are met, is required by law to provide the end customer with free repair or replacement of the non-compliant product or, if this is not possible, a price reduction or refund (Articles 130, 131, 132 Italian Consumer Code).</li><li style="text-align: justify;">If you purchased from an Outlet, you must go to the shop or contact them because they are a separate channel than ours.</li></ul><table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/MicrosoftTeams-image_4-5cc6647e-7f95-479a-97c1-9e0ad9f39fe3.png" style="width: 25px;" class="fr-fic fr-dii">&#xA0;Please noteNote that in order to obtain help with your in-store purchases, you must submit evidence.</td></tr></tbody></table>

Did you buy in the shop?

You are buying from:. Kappa.com c/o Kappa S.r.l. con socio unicoLargo Maurizio Vitale, 110152 TurinItalyFax +39 011 2617595P. I.V.A 10205940017. Registered to the Company Office in Turin. Every purchase from our sites is regulated by the terms and co

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You are buying from:<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Kappa.com&#xA0; c/o Kappa S.r.l. con socio unico Largo Maurizio Vitale, 1 10152 Turin Italy Fax +39 011 2617595 P. I.V.A 10205940017<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Registered to the Company Office in Turin.<p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Every purchase from our sites is regulated by the terms and conditions which we reserve the right to change. Any changes will become effective from the time when they are published on this site.

Get more information

Categories

Track and manage orders

Shipping and in-store pickup

Returns and refunds

Payment

Account and newsletter

Shopping guide

Articles

4GIFT: the digital gift

Did you buy in the shop?

Who am I buying from?