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What are the standard shipping and delivery times for my package?

Where will my order be shipped from?

How much does delivery cost?

Which countries do you ship to?

Can I request delivery to a pick-up point/locker/post office?

Some products on the website are shipped from physical stores. How does it work?

Which courier will deliver my order?

Can I pick up my order in store?

How can I track my order?

SHIPPING AND DELIVERY

What are the conditions for making a return?

How can I request a return?

What are the return procedures?

From which countries can I make a return?

When will I receive my refund?

My card is expired/blocked/disposable: how will I get my refund?

RETURNS AND REFUNDS

Can I change the delivery address?

How can I cancel my order?

I haven't received the confirmation email. What should I do?

I didn’t receive my package and it was returned to your warehouse. What should I do?

The order shows as delivered, but I haven't received it. What should I do?

What should I do if I received a defective item?

I received the wrong product

I haven't received all the items. What should I do?

My order is on hold. How can I release the shipment?

My order is delayed. What should I do?

My promo code isn’t working

I forgot to use the discount code

Did you buy in the shop?

ORDER ISSUES

Which payment methods can I use?

Promotional codes, how to get them?

How can I activate a discount code?

How to use discounts and BasicCard credit?

Are payments safe?

Can I pay in installments?

Can I request a non-detailed invoice?

How can I use my corporate discount?

Who am I buying from?

PAYMENTS, PROMOTIONS, AND GIFT CARDS

How can I know if an item will be back in stock?

What's the warranty on my items?

How to interpret the washing label?

Is my product authentic?

PRODUCTS AND AVAILABILITY

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SHIPPING AND DELIVERY

RETURNS AND REFUNDS

ORDER ISSUES

PAYMENTS, PROMOTIONS, AND GIFT CARDS

PRODUCTS AND AVAILABILITY