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Kappa

When will my order be shipped?

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Some of the products on the site are sent from physical stores. How does it work?

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What countries do you deliver to?

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Can I request delivery to a pick-up point/locker/post office?

Why is the tracking not updated?

Which payment methods can I use for "in-store pickup" orders?

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In-store Pickup

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I need a new label for the free return.

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Order is marked delivered but not here

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Promotional codes, how to get them?

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Order

Technical Support

Is my product authentic?

Shopping guide

Did you buy in the shop?

Who am I buying from?

In addition to the online store Kappa.com, you can also buy Kappa products in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases. Don't worry, you can still get help based on your purchase location:. ⚠

<img src="https://attachments.gorgias.help/uploads.gorgias.io/r1WE86rVNl6J4Mvg/shop-67e9736e-852b-44ec-92fe-ab763c59e384.png" style="width: 25px;" class="fr-fic fr-dii"> In addition to the online store <a href="//Kappa.com">Kappa.com</a>, you can also buy Kappa products in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases.&#xA0;Don&apos;t worry, you can still get help based on your purchase location:<ul><li style="text-align: justify; font-size: 14px;">If you purchased at a single-brand Kappa store, contact the store itself: you can also contact them by e-mail or phone.</li><li style="text-align: justify; font-size: 14px;">If you purchased in a multi-brand store, you must address the retailer who, if the conditions are met, is required by law to provide the end customer with free repair or replacement of the non-compliant product or, if this is not possible, a price reduction or refund (Articles 130, 131, 132 Italian Consumer Code).</li><li style="text-align: justify; font-size: 14px;">If you purchased from an Outlet, you must go to the shop or contact them because they are a separate channel than ours.</li></ul>&#x26A0;&#xA0;&#xA0;Please note:&#xA0;Note that in order to obtain help with your in-store purchases, you must submit evidence.

You are buying from:. Kappa.com c/o Kappa S.r.l. con socio unicoLargo Maurizio Vitale, 110152 TurinItalyP. I.V.A 10205940017. Registered to the Company Office in Turin. CITEO registered UIN (Unique Identification Number:) FR379345_01FXIV. Every purch

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You are buying from:<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Kappa.com&#xA0; c/o Kappa S.r.l. con socio unico Largo Maurizio Vitale, 1 10152 Turin Italy P. I.V.A 10205940017<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Registered to the Company Office in Turin.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">CITEO registered UIN (Unique Identification Number:) FR379345_01FXIV&#xA0;<p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Every purchase from our sites is regulated by the terms and conditions which we reserve the right to change. Any changes will become effective from the time when they are published on this site.

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