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Refunds

When will I receive my refund?

You will receive the refund within 14 business days (excluding Saturday and Sunday) from the date the package is delivered to our warehouse. The refund will be issued to the payment method used during the purchase. You will receive a confirmation ema

How's the refund made?

Refunds are made only on the same payment method used at the time of purchase. The refund amount must be the total of any discounts applied during the purchase: if you buy a € 100.00 item with a 10% discount, you will receive the € 90.00 you paid and

My card is expired/blocked/disposable: how will I get my refund?

If you have used a disposable card or in the meantime it has expired, been cancelled or lost you can contact your bank and inform them that you will receive a refund. As a rule, cards, even when no longer usable for the reasons above, can still recei