It is not possible to modify an order once it has been confirmed. Unfortunately, we cannot change the content (products, colors, sizes) or the shipping and payment details. If you need to modify any of these aspects, you can only cancel the order. Yo
If you have received an incorrect product (color, size, different product than ordered), you can request a return within 30 days of receiving it. During the return procedure, select "different from described" and then "item different from ordered" as
Your order was likely split into multiple shipments, so you will receive the missing items later. If you have an account, log in to your personal area, click on the details of the relevant order, and then click on details again: a list of products an
If you have identified defects in one or more of the items ordered, you can proceed with a return request by clicking here and choose the reason Item damaged / Damaged item. Please note that it is mandatory to provide some pictures (max. 6):. If you
⏰ The timeframe for canceling an order is limited. If you have an account, proceed as follows:. 1. Log in to your account and go to the Orders section;. 2. Click on the Details of the order you want to cancel;. 3. Click on Cancel Order. You will see
It is not possible to modify the delivery address once the order has been confirmed. Please pay close attention when entering your information and avoid using the auto-fill feature proposed by Google or your device. Please remember:. If you have ente
If you have not received the order confirmation email, it is possible that:. Before contacting us, we recommend checking your junk/SPAM folder. Contact us to find out what happened and how to resolve the issue!
If you didn't have time to cancel the order, in this case you can:🚫 Refuse the delivery by informing the driver to return the shipment to the sender;↩️ Make a free returnYou might be interested in the article: How can I request a return?
If your order is marked as delivered but you haven't received it, please check around your delivery location and with neighbors. If you still can't locate it, contact our customer support for assistance.