No. Exchanges are not possible. If one or more of the products you bought do not fit, are damaged or you would like a different color, you can proceed with a return and then a new purchase. See also: How can I request a return?. If you need further a
The following requirements must be completed in order to request a return:. The request must be submitted within 30 days* following the order's delivery. The item must:. Be brand new, never worn, and merely tried on;. Not to be washed;. Still bear th
Start the return process by clicking here: the link will be opened in a new tab so you can check the instructions below. Once you open the link, you'll be on this page:. Here you must write:. You can find your order number:. Now fill in the return fo
Return is free for the options below:. • Ship with a free return label• Return to a retail store. The return is not free - but depends on the chosen carrier - for the option:. • Ship with any carrier of your choice (you pay for the shipment). See als
Below you will find all available ways to ship your return. Shipping from Italy. If you have chosen “Ship with a return label”:. • You will receive a free shipping label with TNT FedEx;• The courier will attempt a collection the first business day af
If you have identified defects in one or more of the items ordered, you can proceed with a return request by clicking here and choose the reason Item damaged / Damaged item. Please note that it is mandatory to provide some pictures (max. 6):. If you
Option only available for returns shipped from ITALY. If you have requested a return with the TNT FedEx prepaid label, please note that the label is valid 7 days from its issue**. During these 7 days:. 🚚 The first pickup attempt will take place on t